🌍Worlwide Shipping 🌏 - 📣 Covid-19: Please expect longer delivery time - 📣 15% of sales goes to CHARITY #giveback

FAQS


GENERAL INFORMATION

You can contact us at sales@themih.store or message us on facebook here

DELIVERY

We may have removed the item due to being out of stock so please check your emails, as we will have notified you. 

Your items may have been sent in separate parcels, you will be notified by email if this is the case. 

If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information: 

- Order Number

- Missing Item(s)  

Our support team will look into the matter and will resolve the issue for you as quickly as possible. 

All missing item claims must be made within 7 days of the delivery date of your order.

We deliver Worldwide, but expect delays on our shipment due to the pandemic.
We deliver from three location in the USA and EUROPE (Latvia) 

Once you have placed your order through the website, for your own security we are unable to change the address of your delivery if more than 12 hours have passed since order placement. If there is a failed delivery, the courier will either 1. Leave a calling card so you can rearrange delivery directly with them, or 2. Deliver the package back to us, where we will then contact you to arrange re-delivery

If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbours for anyone who may have accepted the parcel on your behalf. 

If you had your MIH order delivered to a work place, please check with all employees who may have accepted the parcel, we know how tempting a fresh MIH package might be. 

Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, get in touch with the support team and where possible, we'll open an investigation with the courier and do our best to help out. 

 

Note: All lost parcel claims must be made within 30 days of the delivery date. 

- You’ll receive a shipping confirmation email when your order has been dispatched containing all of your tracking information. 

- A signature may be required for delivery, so please ensure someone is present at the delivery address to accept the delivery. 

- Deliveries will not be made on public holiday dates, so please expect your delivery the next business day. 

If you have not received your order in the advertised time, please get in touch with our support team.

Customs fees will be charged upon the package reaching the destination country. 

You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required. 

MIH has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

The threshold for bringing goods into Canada is around $20CAD. If your order is more than this amount, you are likely to be charged customs and import fees.

Refusing to Pay Customs: 

If you choose to refuse the customs fee and the parcel is returned back to MIH, a shipping & handling fee will be deducted from your refund. 

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Payments, Promotions & Gift CArds

All refunds are to be made to the account used to pay for your original order.
In the event that we're unable to refund directly to your account, store credit will be issued.

THE MIH STORE is running a few promotions.
Please Get in Touch to have access to them

ORDERS

You've placed an order, the money has been debited from your account but you haven't received your order confirmation email. Has the order been successful?!  

Not to worry, this usually means that the email you used to place the order may have had a spelling mistake or the email may have gone through to your promotional inbox. Just be sure to check all inboxes through your email account.

Send an email or message through to our customer experience team at sales@themih.store and they'll be able to locate your order.
They'll simply need the full name and delivery address used to place the order.

Status 'fulfilled' simply means your order has been packed by our team and it's currently on the way to you. 

You will receive a shipping confirmation shortly after detailing your tracking information. 

If your order has remained unfulfilled for more than 2 working days, please contact us with your order number and a member of the support team will get right on it. 

We are pretty quick at getting your order out the door so unfortunately, if your order placement time exceeds the amount of time it takes us to fulfill your order, we are unable to make any changes to your order once the order has been placed.

This includes: item, address and payment changes.

In the unlikely event you have received a defective item, please contact us immediately with the following information: 

- Your order number

- The name of the item you did not receive

-The name of the item you received in it's place

- A photograph of the item you have received 

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.

Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.

In the unlikely event you have received a defective item, please contact us immediately with the following information: 

- Your order number

-Which item is damaged

- A description

- Photographic evidence

If you parcel has been delivered and is already damaged upon delivery. Please keep photographic evidence of how the parcel arrived.

All claims for parcels arriving damaged must be made within 14 working days of the delivery date.  

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly. 

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time and we don't always require the faulty item back. 

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